The HelpYourNeopet Privacy Policy is loosely based on the Model Privacy Statement from TRUSTe.

Personal Information
Very little personal information is collected by HelpYourNeopet. Presently email addresses are the only information received

Persons under 13 years of age
The website Neopets.com, upon which the content of this site is based is used primarily by children. Therefore the site does not contain any explicit material and takes very seriously any complaints about material on the site that may be deemed inappropriate. The safety of minors on the site is also of the utmost importance. Links to external sites are labelled, and on pages with mail forms and downloads persons under thirteen years of age are reminded to check with a parent, guardian or another suitable adult before continuing.

Third Parties
Very little information about the users of this site is collected. Neopets usernames, email addresses and the messages that are sent via the use of email forms on this site are not given out to anyone.

Mail forms
There are a few e-mail forms dotted around the site and quite often they ask for your email address. This is not required. You are more than welcome to and have the right to keep this information to yourself although if you need a reply to a question you need to be contacted somehow....
If you are under the age of 13 ask your parent/guardian before emailing us or filling in a form on this site.

Neopets username
Many of the email forms dotted around the site ask for your Neopets username. This isn't to hack into your account it's just so we have a generic name to use for you. By using your Neopets username it prevents us from having repititions of the same username and lets you keep your real name private!
If you are concerned about giving us your Neopets username it's quite alright to exclude it from your message.

Neopets password
HelpYourNeopet will never request your Neopets password. This website it not affiliated in any way with the Neopets.com website. If you are contacted by someone requesting your Neopets login details don't give it to them! Neopets.com staff have access to their member databases and no one else needs your password.